Shipping Policy for Joytopix

Effective Date: January 10, 2025

At Joytopix, we are committed to delivering your purchases safely and efficiently. This Shipping Policy outlines the methods, timelines, and costs associated with our shipping services.

1. Processing Time

  • Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
  • For custom or personalized items, processing times may vary and will be communicated during the order process.

2. Shipping Options

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-7 business days after processing.
  • Expedited Shipping: Estimated delivery within 2-3 business days after processing.
  • International Shipping: Delivery times vary depending on the destination and customs clearance.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, size, and destination of the package.
  • Free standard shipping is available for orders over $100 within the United States.

4. Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • You can track your package directly through the carrier’s website using the provided tracking number.

5. Delivery Address

  • Please ensure that your shipping address is accurate and complete at the time of checkout.
  • Joytopix is not responsible for delays or lost shipments due to incorrect or incomplete addresses.

6. International Shipping

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Joytopix is not responsible for delays caused by customs or other regulatory processes.

7. Damaged or Lost Shipments

  • If your package arrives damaged or is lost in transit, please contact us immediately at joytopix@joytopix.com or 920-648-3636.
  • For damaged items, include photos of the package and the item to assist with resolving the issue.

8. Undeliverable Packages

  • If a package is returned to us as undeliverable due to an incorrect address or failure to collect, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Contact Us

If you have questions about our Shipping Policy or need assistance with your order, please reach out to us:

  • Email: joytopix@joytopix.com
  • Phone: 920-648-3636
  • Address: 3770 Highland Drive, Lake Mills, Wisconsin, United States