Sales Policy

Effective Date: November 9, 2024

Introduction

Welcome to Luxe Gems . We strive to provide high-quality men’s shirts and an exceptional shopping experience. Please review our Sales Policy to understand the terms and conditions that govern your purchases from our website.

Ordering

  1. Placing an Order: To place an order, simply add the desired items to your cart and proceed to checkout. You will be asked to provide your shipping and payment information.
  2. Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately if there are any errors.
  3. Order Processing: Orders are processed within 1-2 business days. You will receive a notification once your order has been shipped.

Payment

  1. Payment Methods: We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
  2. Payment Security: All payments are processed through secure third-party payment gateways. Luxe Gems does not store your payment information on our servers.

Shipping

  1. Shipping Rates: Shipping rates vary based on the destination and the weight of the order. The shipping cost will be calculated at checkout.
  2. Shipping Time: Estimated delivery times are provided at checkout. Please note that these times are estimates and not guarantees.
  3. Tracking: Once your order has been shipped, you will receive a tracking number to monitor the delivery status of your order.

Returns and Exchanges

  1. Return Policy: If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a full refund, excluding shipping charges. The item must be in its original condition, unworn, and with all tags attached.
  2. Exchange Policy: If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.
  3. Return Process: To initiate a return, please contact us at joytopix@joytopix.com for return instructions. Customers are responsible for return shipping costs.

Order Cancellation

  1. Cancellation Policy: Orders can be canceled within 24 hours of placement without any charges. Please contact us immediately if you wish to cancel your order.
  2. Refunds: Refunds for canceled orders will be processed within 5-7 business days and credited back to the original payment method.

Customer Support

If you have any questions or concerns about your order, please contact our customer service team at:

  • Email: joytopix@joytopix.com
  • Phone: 920-648-3636
  • Address: 3770 Highland Drive, Lake Mills, Wisconsin, United States

Changes to Sales Policy

Luxe Gems reserves the right to modify this Sales Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.

Thank you for shopping with Luxe Gems . We hope you enjoy your purchase!