Shipping Policy

Effective Date: May 8, 2025

At JOYTOPIX, we aim to deliver your fashion essentials safely and efficiently. This Shipping Policy outlines our delivery methods, estimated shipping times, fees, and tracking procedures for both domestic and international orders.

1. Shipping Locations

We currently ship to:

• United Kingdom (nationwide)

• Europe

• North America

• Asia (selected countries)

If your location is not listed during checkout, please contact our team at contact@joytopix.com for assistance.

2. Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).

• You will receive an order confirmation email followed by a shipping notification once dispatched.

3. Estimated Delivery Times

4. Shipping Fees

• UK Standard Shipping: Free for orders over £50, otherwise £3.99

• International Shipping: Calculated at checkout based on destination and weight

• Customs duties or local taxes (if any) are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, a tracking link will be provided via email. You can monitor your shipment status through the carrier’s website.

6. Lost or Delayed Packages

• If your order is significantly delayed or lost, please contact us within 14 days of the expected delivery date.

• JOYTOPIX is not responsible for delays caused by customs, incorrect address input, or force majeure events.

7. Address Accuracy

Please ensure your shipping information is complete and accurate. Orders with incorrect addresses may be delayed or returned, and reshipping fees may apply.

8. Contact Information

If you have any questions about your shipment, reach out to us at:
📧 contact@joytopix.com
📞 079 6138 5473
📍 44 St Denys Road, Poyston Cross, United Kingdom